As a long time vendor of plant maintenance technology, we at LUDECA pride ourselves on the service we provide our customers. Support personnel and application engineers are always available to provide product support and training and ensure the success of your reliability program.
Daus Studenberg was extremely patient and helpful today as we sorted out the problems I was having with the Alignment Center software and my ROTALIGN® Ultra. He is an example of the helpful and courteous people you have working for you and that I have come to expect and experience from LUDECA over the years. Thank you!
Alan, thank you very much for the prompt support. Great products, and tremendous customer support!
All of the people whom I've either met in person or spoken to over the phone from LUDECA are phenomenal. Thank you for providing your customers such great customer service!
I have been out on jobs and found I needed help setting up my VIBXPERT® or ROTALIGN®. With LUDECA, I always reach a real person and the support is a million times better than any other equipment support I have used.
I just wanted to let you guys know that you provide absolutely excellent customer service and support. I really appreciate all of the times you guys and your company have gone out of the way to make sure I understand how to use the equipment correctly.