- Where do I send my unit in for service?
Please ship to:
Attn: Service Department
LUDECA, INC.
1425 NW 88th Avenue
Doral, FL 33172- Shipping charges are at customer’s expense.
- Once we receive your equipment, we will contact you with a service reference number (RTS).
Shipping recommendations:
- SDT Ultrasound Solutions: To retain SDT Limited Lifetime Warranty, ship complete SDT system, not just component(s).
- All systems: To prevent carrying case damage, ship the system with the case inside a sturdy cardboard box.
- How do I send my unit in for service?
- Please complete our Incoming Repair/Calibration Form at https://ludeca.com/repair/ and proceed to ship the unit to us, and be sure to reference your RMA number.
- Do you offer rush service?
- Rush service is available for an additional fee. Please see https://ludeca.com/services/rush-repair/
- How much is a calibration?
- Calibration prices vary depending on what unit you are having calibrated. To receive the correct calibration pricing for your unit, please e-mail sales@ludeca.com and provide the model and the serial number of the component(s) that need calibration service.
- What is a loaner? A whole system or just one or two components?
- Loaners usually consist of single components (e.g.: display unit, laser, sensor, etc.) Cost to use is free but you must sign a loaner release form. Shipping charges are at customer’s expense.
- We do not offer full system loaners. If you require a full system, we offer them as a rental. See “How do I get a rental?”
- How do I get a loaner?
You need to request a loaner in order to obtain one. Loaner requests can be made by:
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- Email repair@ludeca.com
- Call 305-591-8935
- Completing an incoming repair form at https://ludeca.com/repair/
- Loaners are available on a first-come, first-serve basis.
- The loaner program is limited to customers in the USA and US Territories.
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- How do I get a rental?
- Rentals are a paid option. Please email our Rental Department at rentals@ludeca.com, for price and availability.
- How do I return a loaner or a rental?
Please return the loaner unit or rental system to:
Attn: Loaners & Rentals
LUDECA, INC.
1425 NW 88th Avenue
Doral, FL 33172- Loaners must be returned immediately after receiving your serviced unit back, otherwise rental charges will apply.
- Shipping charges are at customer’s expense.
- How do I check the status of a repair?
- Call our Service Department at 305-591-8935 or email your assigned service tech.
- How often should I send the system for calibration?
- Factory recommended calibration interval is 2 years for alignment and vibration systems and 1 year for ultrasound tools.
- How long is the product warranty?
Most items carry a 1-year limited warranty from the date of purchase. Please see the manufacturer’s specific policies below.
- For EASY-LASER, please visit https://easylaser.com/en-us/support/warranty
- For SDT Ultrasound Solutions, please visit https://sdtultrasound.com/support/lifetime-warranty/
- Do I have to send my complete system or just the component to be calibrated and/or repaired?
- For a quick turnaround, please send us only the component(s) to be serviced. If sending a complete system, please note that the system will be cleaned and missing items quoted.
- What happens if my system is unrepairable? Can I trade in my system?
- If your system is unrepairable, you will be offered a replacement component if available, or a trade-in allowance towards the purchase of a later model.
- Who can help me with training?
- Training is a paid option and is available both on-site at your facilities or at LUDECA’s Training Center in Doral, Florida. Please email our Training Department at training@ludeca.com for price and instructor availability.
- How do I get tech support?
- Please complete our tech support form at https://ludeca.com/tech-support/ or call 305-591-8935.