Frequently Asked Questions

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  • Where do I send my unit in for service?
  • Please ship to:

    Attn: Service Department
    LUDECA, INC.
    1425 NW 88th Avenue
    Doral, FL 33172

    • Shipping charges are at customer’s expense.
    • Once we receive your equipment, we will contact you with a service reference number (RTS).

    Shipping recommendations:

    1. SDT Ultrasound Solutions: To retain SDT Limited Lifetime Warranty, ship complete SDT system, not just component(s).
    2. All systems: To prevent carrying case damage, ship the system with the case inside a sturdy cardboard box.
  • How do I send my unit in for service?
    • Please complete our Incoming Repair/Calibration Form at https://ludeca.com/repair/ and proceed to ship the unit to us.
    • Note that we do not issue an RMA but you will receive an email confirmation after submitting your form.
  • Do you offer rush service?
  • How much is a calibration?
    • Calibration prices vary depending on what unit you are having calibrated. To receive the correct calibration pricing for your unit, please e-mail sales@ludeca.com and provide the model and the serial number of the component(s) that need calibration service.
  • What is a loaner? A whole system or just one or two components?
    • Loaners usually consist of single components (e.g.: display unit, laser, sensor, etc.) Cost to use is free but you must sign a loaner release form. Shipping charges are at customer’s expense.
    • We do not offer full system loaners. If you require a full system, we offer them as a rental. See “How do I get a rental?”
  • How do I get a loaner?
  • You need to request a loaner in order to obtain one. Loaner requests can be made by:

    • Loaners are available on a first-come, first-serve basis.
    • The loaner program is limited to customers in the USA and US Territories.
  • How do I get a rental?
    • Rentals are a paid option. Please email our Rental Department at rentals@ludeca.com, for price and availability.
  • How do I return a loaner or a rental?
  • Please return the loaner unit or rental system to:

    Attn: Loaners & Rentals
    LUDECA, INC.
    1425 NW 88th Avenue
    Doral, FL 33172

    • Loaners must be returned immediately after receiving your serviced unit back, otherwise rental charges will apply.
    • Shipping charges are at customer’s expense.
  • How do I check the status of a repair?
    • Call our Service Department at 305-591-8935 or email your assigned service tech.
  • How often should I send the system for calibration?
    • Factory recommended calibration interval is 2 years for alignment and vibration systems and 1 year for ultrasound tools.
  • How long is the product warranty?
  • Most items carry a 1-year limited warranty from the date of purchase. Please see the manufacturer’s specific policies below.

  • Do I have to send my complete system or just the component to be calibrated and/or repaired?
    • For a quick turnaround, please send us only the component(s) to be serviced. If sending a complete system, please note that the system will be cleaned and missing items quoted.
  • What happens if my system is unrepairable? Can I trade in my system?
    • If your system is unrepairable, you will be offered a replacement component if available, or a trade-in allowance towards the purchase of a later model.
  • Who can help me with training?
    • Training is a paid option and is available both on-site at your facilities or at LUDECA’s Training Center in Doral, Florida. Please email our Training Department at training@ludeca.com for price and instructor availability.
  • How do I get tech support?