Services

Rush Repair

ABOUT RUSH SERVICES

A Rush Repair is a “fast pass” that will move your unit to the front of the queue to be completed with a guaranteed 5-day turnaround*. The following requirements must be met in order for your repair to be classified as a “Rush Repair”:

  1. Your unit(s) need to be sent in for repair via a Priority Overnight service. Your unit needs to arrive at our repair center before 10 AM Eastern Time for the day of receipt to count as the first of the promised 5-day turnaround; if received after 10 AM, the following day will count as the first day of the promised 5-day turnaround.
  2. Your unit(s) will be returned using the same Overnight service you used to ship it to us: either UPS Red or FedEx Next Day Air, or DHL Express Overnight.
  3. A “Rush Repair” fee of US$500 will be added to the repair cost of the item(s) for the Rush Repair.
  4. You must supply a Purchase Order for the entire repair service together with the Rush Repair order.**

Note: A Rush Repair order can be added to any unit that is already in-house.*** If such order is placed before 10 AM Eastern Time, that day will count as the first of the guaranteed 5-day turnaround. Otherwise, the following day counts as the first day. The $500 Rush Repair fee will be added to any existing repair fees, and once completed, the unit will be returned via UPS Red or FedEx Next Day Air shipment.

*5-day turnaround guarantee applies to service that requires only routine repair and calibration. More extensive repairs are subject to longer turnaround times but will be taken care of with the highest priority

**The pre-approved amount for your Repair Purchase Order must be sufficient to cover the anticipated cost of all repairs and shipping. This can be discussed with Ludeca’s Repair Department in advance, if needed.

***Confirmation of “Rush Repair” will result in automatic billing of the calibration fee, a 1-hour labor fee, and the Rush Repair fee. Additional repair fees are subject to customer approval.

Go to Repair & Calibration page.